Building a Full-Service Laundry Platform with Real-Time Tracking and Multi-Role Automation

When a leading dry-cleaning service provider sought to modernize its operations,
Opus Hive was selected to design and build a digital platform that unified customers, drivers,
and staff into a single real-time ecosystem.

The challenge was not just to build an app—but to engineer a smart service-management platform
capable of handling thousands of orders and supporting multiple roles while remaining responsive under
limited connectivity conditions.

The Challenge

  • Manual scheduling led to missed pickups and delivery delays.
  • Customers lacked visibility once items left their premises.
  • Internal coordination between branches was fragmented.
  • Data entry and reconciliation were inconsistent and error-prone.

Our task: digitize the entire value chain while keeping the platform intuitive for both customers and staff.

Our Solution

Opus Hive developed an integrated system comprising five core modules:

  • Customer App (iOS, Android, Web): Order placement, wallet payments, notifications, and real-time tracking.
  • Driver App: Trip scheduling, navigation, customer contact, and incident reporting.
  • Laundry Manager App: Order tagging, progress updates, and branch-level monitoring.
  • Front Desk Dashboard: Customer support, order management, and reporting.
  • Finance Console: Analytics, refunds, and service configuration.

All modules were interconnected through an offline-capable backend that synchronized data and notifications across all actors.

Technical Highlights

  • Unified Node.js-based API layer ensuring consistent data flow and versioning.
  • Offline synchronization via IndexedDB + service workers.
  • WooCommerce integration for service catalog, pricing, and automated orders.
  • Push-notification system (Firebase + custom webhooks) for progress alerts.
  • Analytics dashboard aggregating metrics for order volume, turnaround time, and customer satisfaction.

Implementation Strategy

We adopted an iterative delivery model, working closely with the client’s management team to validate each module during pilot testing.
Continuous feedback ensured that every workflow matched real-world operations.

Results

  • Customer tracking satisfaction increased dramatically.
  • Average turnaround time dropped by over 30 percent.
  • Branch managers gained real-time visibility into performance metrics.
  • Delivery reliability and engagement improved significantly.

Conclusion

This project exemplifies Opus Hive’s commitment to intelligent software and seamless integration. By combining robust
architecture with user-centered design, we helped a traditional service provider transform into a digital-first enterprise.

Looking to automate your service business or streamline multi-role workflows?
Talk to our team →